Privacy Policy

Welcome to The Lock and Love. Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from https://thelockandlove.com/ .

1. Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the individual web pages or products you view and what websites or search terms referred you to the Site.

Additionally, when you make a purchase or attempt to do so, we collect information such as:

Your name
Billing and shipping address
Payment information (including credit/debit card numbers via secure payment gateways)
Email address and phone number

2. How We Use Your Information

We use your information for the following purposes:

To fulfill and manage your orders
To communicate with you about your purchase
To provide customer service and updates
To improve our product offerings and web experience
To detect and prevent fraud or abuse

We may also use your browsing behavior to offer personalized recommendations or promotions that match your preferences.

We do not sell or rent your personal information to third parties. However, we may share your data with third-party service providers that help us operate the Site, such as:

Payment processors (e.g., Stripe, PayPal)
Shipping carriers (e.g., USPS, UPS)
Website hosting and analytics tools (e.g., Shopify, Google Analytics)

These third parties are only given access to the information necessary to perform their tasks and are contractually obligated to protect your data.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to recognize your device, remember your preferences, and analyze website performance.

Types of cookies we use include:

Essential cookies – for core website functions like shopping cart and checkout
Analytics cookies – to track traffic and usage patterns
Marketing cookies – to personalize ads you may see on other platforms

You may choose to disable cookies through your browser settings, but note this may affect certain site functionalities.

5. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted and processed through secure third-party platforms.

Although we take all appropriate measures, no transmission over the Internet or electronic storage method is 100% secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

If you create an account, we will retain your account information until you request its deletion.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to certain processing or withdraw consent
Lodge a complaint with a data protection authority

You may update your information or request data removal by logging into your account or emailing our support team (see Help section on the website).

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about how we handle your information.